Email funnel templates map a set of emails onto the stages a prospect passes through, from first sign-up to booked call, and send each person down a different path depending on what they click. Unlike a fixed series where everyone gets the same emails in the same order, a funnel reacts: the person who clicks the pricing link hears something different from the person who only read the guide. This article answers how to structure those stages, gives you a template for each one, and shows how to wire them together on the levelpartner.ai platform.
The four stages and their templates
Stage one: entry
Template: deliver what the person signed up for, in two sentences, and include one link to a related resource. The link is a test. Clicking it tells you the contact is reading, not just collecting.
Stage two: education
Template: one problem your market faces, one way to think about it, and two links. One goes to a deeper article on the problem; the other goes to your service or pricing page. Which link they choose decides their next stage.
Stage three: qualification
For contacts who clicked the service or pricing link. Template: "You looked at how we handle X. Most firms who ask about this are trying to solve one of three problems. Which is closest to yours?" Three links, each recording an answer as a tag.
Stage four: conversion
For contacts who answered the qualification question. Template: a direct invitation to a call with the person best placed to help with their specific problem, using a calendar link for that person.
Contacts who never click beyond stage one move into a slower nurture track instead of being pushed to sell.
Say the consultancy offers operations reviews and leadership programmes, both behind one guide download. Stage two links to each service; stage three asks a qualification question specific to the service clicked; stage four routes operations prospects to one partner's calendar and leadership prospects to another's. If 400 people downloaded the guide in a quarter and 1 in 10 reached stage four, the partners would receive 40 prospects who had already said which problem they want solved. The volumes are assumptions.
Before you start
You need a lead magnet and a form in Sites, a clear list of the problems you solve, and calendars set up for each person who takes first calls. Write all the stage emails in one document first and draw the branches on paper. A funnel that looks simple on paper will be manageable in a workflow; one that looks tangled on paper will be worse on screen.
How to set it up
- In Automation, create a workflow with the Form Submitted trigger.
- Set Form Is to your sign-up form.
- Add the stage one Send Email with a trigger link.
- Add a two-day Wait, then the stage two email.
- Add a Wait set to the contact to take an action.
- Choose Clicks a trigger link and select the service link.
- Turn on Timeout so contacts who never click move on.
- Add If / Else to route clickers to the stage three email.
- On the None branch, tag contacts for the nurture workflow.
- Add a Goal Event for an appointment, set to End this workflow.
- Run Test Workflow on three test contacts, then publish.
Why branching beats a fixed series
A fixed series assumes everyone is at the same point. They are not. Some downloaders are ready to buy this month; others are researching for next year. Sending both groups the same sales email five days in either rushes the researcher or bores the buyer.
Branching on clicks lets your prospects tell you where they are without filling in a form. The trade-off is complexity: more emails to write, more paths to test. For most firms, two branches at stage two and three at stage three is the most worth maintaining.
What it is for in a 10 to 250 person company
When revenue has stalled, sales teams often spend their time on prospects who were never going to buy. A funnel sorts contacts by intent before a person gets involved, so your partners and sales leads talk to people who have already chosen a problem.
It replaces manual lead scoring and the sales call that opens with "so, what made you download our guide?". Weekly time is around an hour: read replies, check the paths, adjust any email with a weak click rate. Agencies, consultants, mortgage brokers and real estate firms can each run one funnel per main service.
For the basics of a linear series, start with our guide to email sequences. For contacts who stall at stage one, read about running an email nurture campaign. The entry email itself is covered in our lead generation email template.
Branching on opens. Opens are unreliable because many email apps load images automatically. Branch on clicks and replies, which are deliberate.
When not to use a funnel
Do not build a funnel for a single, simple offer with one type of buyer. A fixed series does the job with less effort. And do not use one if you cannot follow up quickly at stage four; a prospect who has qualified themselves and then waits a week is worse off than one who was never asked.
Troubleshooting
Contacts get stuck between stages. The click condition times out too early. Lengthen the window, or add a default path after a set wait.
The wrong calendar link is sent. Tag names do not match the condition. Use the same naming everywhere and test each path.
Contacts receive both funnel and newsletter emails on the same day. Pause newsletter sends for anyone with an active funnel tag.
Few people reach stage three. Stage two links are not compelling. Rewrite the service link as a question the reader wants answered.
Frequently asked questions
What is the difference between an email funnel and an email sequence?
A sequence sends the same emails in the same order to everyone. A funnel changes what each person receives based on what they click or reply. Our guide to automated email sequences covers the simpler model.
How many stages should an email funnel have?
Four is enough for most firms: entry, education, qualification and conversion. More stages add work without adding much insight.
Can the funnel include SMS or chat?
Yes. The platform's workflows can send an SMS or start an AI chat conversation at any stage. Many firms add a text reminder at stage four.
How do I know the funnel is working?
Measure how many contacts reach stage four and how many of those book. If the first number is low, fix stages two and three. If the second is low, fix the conversion email or the speed of follow-up.
The journey this guide describes
Qualification and routing
- Trigger
Enquiry captured
Intent read by the AI agent
- Trigger
Deal created
In the new business pipeline
Questions answered
The AI agent asks the two or three questions that decide fit, in plain conversation.
MinutesIntent and value scored
Answers are scored for intent and likely deal value and written to the contact record.
SecondsRouted to the right person
Higher-value deals go to a senior owner, the rest to the team, by rules you set.
Instant- High valueScore above your threshold
Senior owner assigned
Unassigned deals only
Owner notified
The assigned person gets the answers and the suggested next step, not just a name.
InstantCall-back booked
Within 5 minutes, on the owner's calendar
- Done
- StandardGood fit, normal value
Round robin across the team
Shared evenly, unassigned only
Team member notified
With the answers attached
- End
- Poor fitOutside what you sell
Poor fits handled politely
Enquiries that do not fit get a useful reply and move to a nurture list, not silence.
Same day- End
- High valueScore above your threshold