Online reputation management
Online reputation management software that asks every happy client for a review at the right moment, drafts a reply to every review in your tone, and routes every complaint to an owner, so you are the business people find and trust when they search. It runs on the same CRM as your follow-up.
Clear advice from valuation to completion.
Seller, after completionFound a tenant in a fortnight and kept me updated throughout.
Landlord, after lettingReputations are built every day. The platform keeps up.
- Universal
- 3SA Estate
- Telenor
- Avida Estate
- Capitol Records
- Fluent Finance Abroad
- SVT
- Benedictsson & Partners
- LYKO
- Lovett & Associates
- Bambora
- Madison Taylor
- Lernia
- Megapixel Group
- ALLTID
- Havenly Living
- Sture Hof
- Westwood International
- Östersunds Kommun
- Zenith Mode
Your customers start their decision inside a search answer
The journey to buying from you no longer starts on your website. It starts in a Google answer, an AI assistant's recommendation, or a comparison of two star ratings made on a phone in a few seconds. Reviews and listings are read before a person ever reaches your site.
If your listings are out of date, your newest review is six months old and replies get written by whoever has time on a Tuesday, you are easy to pass over. Satisfied clients stay silent because nobody asked them, and the occasional unhappy one becomes the review everyone reads. Your reputation is now your first homepage.
Happy clients are never asked
Reviews depend on someone remembering to request them after the job.
Replies are late or missing
A review left on Friday is answered next week, if at all.
Complaints go public
A problem that could have been fixed privately ends up as a one-star review.
Feedback never reaches an owner
Complaints arrive in public instead of in a queue someone is responsible for.
Collect reviews on the sites your customers already read.
- Google Business Profile
- Yelp
- Trustpilot
- TripAdvisor
- Zillow
- SMS requests
- Email requests
- WhatsApp requests
- QR codes
- Review widgets
- Video testimonials
Deal won.
Review asked.
Reply drafted.
Reviews that follow every win, without anyone chasing
The request goes out after the deal is won, by the channel the client actually reads, and every new review gets a drafted reply.
Review request after a win
- Trigger
Deal won
Or job completed
Win recorded
The deal is closed in the pipeline and the review sequence starts.
InstantThank-you sent
A personal thank-you with no request attached.
Same dayWait
3 days
Review requested
A short message by SMS, email or WhatsApp with a direct link to leave a review in one tap.
Day 3- Review leftStars and a comment
Reply drafted
New reviews are flagged and a reply is drafted for you to approve.
Same dayTeam notified
Shared in the team channel
- Done
- No review yetNo reply
Wait
7 days
Gentle reminder
One reminder if there is no review yet. Never more than one.
Day 10- End
- Unhappy replyA problem raised
Owner alerted at once
Call back the same day
- End
- Review leftStars and a comment
- Deal marked won, review sequence startedwon
- Thank-you sent by email, no request attachedsent
- Review request sent by SMS with a one-tap linksent
- New Google review received and matched to the contact
- Reply drafted in your tone, waiting for approval
- Reply approved and posteddone
Illustration. Timing, channels and approval rules are set by you.
What asking for and answering reviews by hand costs
Count the hours your team spends asking clients for reviews, chasing them and writing replies. Put in your own figures.
Based on the figures you entered
This is your own arithmetic on the figures you entered, not a result levelpartner.ai has produced for anyone.
How this is calculated
weekly hours = people × hours each
annual cost = weekly hours × loaded hourly cost × 52
value returned = annual cost × the share you estimate could be automated
Every input is yours. The automatable share is an estimate, which is why the result is a range.
Worked example. Two people spending three hours a week each asking for and answering reviews at a loaded 35 an hour: 6 hours and about 10,920 a year. If 40 to 70 in 100 of those hours can be automated, that is 2 to 4 hours a week back.
The modules inside reputation management
Reviews, surveys, mentions and competitor signals pulled into one dashboard and turned into the next action your team should take. These are the reputation management tools inside the platform.
Reviews and review booster
Request reviews from happy customers automatically at the right moment, by SMS, email or WhatsApp. AI drafts an on-brand reply to every review within minutes, and negative reviews are flagged for approval by a person before anything goes live.
Reviews from Google Business Profile, Facebook, Apple Maps, Bing Places, Yelp, Trustpilot, TripAdvisor, Idealista, Zillow and industry-specific platforms sit in one place.
Instant answers and insights
Ask in plain English, such as "which location lost the most stars this month?", and get an answer from your own review data without building a dashboard.
Insights bring reviews, surveys and social mentions together, show what is changing across locations, and put the actions that matter ahead of the noise.
Surveys and actions
Surveys capture the reason behind a rating and route each response to the location owner. Actions turn negative feedback into tickets with an owner, a status and tracking across every location, so nobody can say they did not know.
Competitive insights and the social suite
See where you stand against the competitor down the street, what customers say about them that you do not deliver, and what to change. The social suite centralises publishing across each location's social profiles and lets you answer comments, DMs and mentions from one inbox.
- Listings accuracy and completeness
- Reviews velocity, recency and star rating trend
- Replies response rate and response speed
- Sentiment depth of what reviewers write
- Media photo and media freshness
- Q&A activity on your profiles
- Citations local citation density
- Schema structured data on your site
- Consistency the same facts on every platform
How the request is set up
The difference between a review programme that works and one that annoys clients is a handful of settings. These are the ones we set with you.
Timing and retries per channel
SMS and email each have their own delay before the first send, a repeat interval and a maximum number of retries. Retries stop the moment the client taps the link.
Where the link points
Send every request to one review page, or balance requests between Google and Facebook at a ratio you choose.
WhatsApp requests
Need a connected WhatsApp Business number, the client's consent and an approved template before a workflow can send them.
QR codes at the desk
Print a code for the office, the welcome pack or the completion card, pointing to your review page or a private feedback form.
Widgets on your site
Show reviews on your own pages as a carousel, grid, list, badge or slider, with an optional AI summary of what clients say.
How to be the answer, not just a result
Google's AI search and assistants such as ChatGPT, Perplexity and Copilot do not show ten blue links. They generate one answer.
Generative engine optimisation (GEO) is the work of making your business the one those answers name. The signals are the ones in the panel above: accurate listings, a steady flow of recent reviews, a rising rating trend, fast replies, real sentiment in review text, fresh photos, answered questions, consistent citations and clean structured data.
Most reputation tools were built before AI search existed and added an AI button later. Here AI drafts the replies, reads the surveys, labels sentiment and routes issues as part of the same system, so every one of those signals moves as a side effect of the daily work. Online reputation management software that only displays reviews does not move any of them.
A review widget compared with a reputation system
A review widget
- Displays the reviews you already have
- Requests sent when someone remembers
- Replies written by hand, days later
- Reviews answered from four different logins
Reputation management on the platform
- Generates new reviews after every win
- Drafts replies for approval in your tone
- Answers every review from one place
- Routes complaints to an owner and benchmarks competitors
The difference is that the work happens as a consequence of the deal closing, not as a task someone has to fit in.
Your reputation is read by AI before a person ever sees it.
Reputation runs on the rest of the platform
Requests are triggered by your pipeline, replies land in your inbox, and posts go out through the social planner.
Built for four kinds of business, equally
The same reputation system, with the request timed to the moment that matters in each business.
Agencies
Agencies ask for a review when a project launches or a retainer renews, and keep their own profile ahead of the next pitch.
Consultants
Consultants request a review when an engagement ends well and build the trust prospects check before the first call.
Mortgage brokers
Brokers ask for a review after every completion and show up for "best mortgage broker near me" searches.
Real estate
Agents request a review after every sale or let and turn five-star reviews into the proof that books the next viewing.
One licence, no tiers
Every feature is available on one licence, with no tiers to climb and no per-seat fees. Usage is billed as used, including WhatsApp, premium workflow steps, local listings sync and AI; implementation and custom work are priced separately and agreed before any work starts.
levelpartner.ai
€7,512
a year, the platform licence
- Every feature is available on one licence, with no tiers
- Unlimited users and unlimited contacts, no per-seat fee
- 30 hours of onboarding included, plus a 30-day check-in after launch
- Implementation beyond the included hours at €85 an hour, scoped and approved first
- Custom builds quoted to scope
- Usage billed as used: email, SMS, calls, WhatsApp, AI, premium workflow steps and local listings sync, at published rates
What clients say
Great service that has significantly increased efficiency across our B2B portfolio.
Thrilled with the outstanding sales and marketing expertise, as well as the exceptional support and availability provided to 3SA Estate. I can warmly recommend working with the Lp team.
This is something new and riveting. Focus is on the user and not the technology. This solution is future-proof and it will only get better with time. Highly recommend.
Great experience working with Christian and his team, we use Lp for several of our portfolio companies.
Guides worth reading first
Reputation management for small business: how it works and how to set it up
Reputation management for small business rests on three habits: ask every client, reply to every review, and catch complaints without gating the link.
How to get gmb reviews
Learn how to get GMB reviews every week: one short request at the right finish point, a single reminder, a direct link, and the clients you should never ask.
Social media scheduler: how it works and how to set it up
Choose a social media scheduler by its hidden costs, not its monthly fee: extra seats, a second contact list and leads that arrive without their source.
From connected profile to a weekly habit
Connect your profiles
Connect Google Business Profile and Facebook, then add the other review sites you are listed on by their public page, so every new review lands in one list.
Set the request
Write the SMS, email and WhatsApp templates, choose the delay and retries, and trigger the request from the moment a deal is marked won or a job is completed.
Choose the reply rules
Decide which reviews AI answers on its own and which wait for a person. Most firms auto-reply to five stars and approve everything else.
Review it weekly
A short look at the overview each week: requests sent, reviews received, reply times and how you compare with the competitors you track.
Questions buyers ask
What is reputation management?
It is monitoring, generating and responding to what customers say about your business across reviews, listings, surveys and social, and turning that into decisions about trust, search visibility and revenue. Online reputation management software does that work on a schedule instead of when someone has time.
How does AI review response work, and can my team approve replies?
The platform reads each new review, drafts a reply in your tone and either posts it or routes it for approval, depending on rules you set. You can run auto-pilot (AI replies on its own) or suggestive mode (AI drafts, your team approves with one tap).
How do I get more reviews from happy customers?
Ask at the right moment. The platform sends the request after a closed deal, a completed service or a positive survey, by SMS, email or WhatsApp, with a one-tap link and at most one reminder.
Can I hide or filter negative reviews?
No reputable platform hides reviews, and this one does not. A private survey gives an unhappy customer a direct route to you, the issue goes to an owner, and it can be resolved before anything is posted. Every customer can still leave a public review.
What languages does it respond in?
English, Spanish, Portuguese, French, German, Italian, Dutch, Swedish, Danish, Norwegian, Arabic, Hindi and more. It detects the reviewer's language and drafts the reply in the same one.
Is this handled inside GDPR rules, and is it included in the licence?
Every review, response and action is logged, and a contact's data can be exported or deleted on request. Reputation management is included in the licence with no usage charge; the review request texts and emails it sends are billed as used.
Can we collect video testimonials?
Yes. A video testimonial collector asks the client a few short questions you write and records the answers. You choose whether a new video appears on your widget straight away or waits for approval, and a workflow can thank the client when one arrives.
Which review sites can AI reply on?
AI replies post to Google and Facebook, the two sites that matter most for local search. Reviews from the other connected sites are collected and monitored in the same list, and you reply on those sites directly.
How do I get started?
Book a strategy call. We look at your current reviews, listings and ranking across every location, compare them with your local competitors, and show you what the platform would change. Your profiles are connected and the request timing is set up with you during onboarding.
See how your reputation reads today
Bring your Google profile link. We will look at it with you on the call and show you where reviews and replies are being lost.
Book a strategy call
Thank you. Your request is in.
Someone will reply by email within one working day with a time for the call.
Be the business the answer names
The businesses winning local search have the freshest listings, the steadiest flow of reviews and the fastest replies. That is a system, and you can run it.