AI customer service agents for chat, SMS and WhatsApp
Never lose another lead or customer to a slow reply. AI customer service agents text back the calls you could not take, answer every text, DM and chat in seconds, and turn common questions into booked appointments, with every thread logged in your CRM.
Every enquiry answered, at the standard big brands expect.
- Universal
- 3SA Estate
- Telenor
- Avida Estate
- Capitol Records
- Fluent Finance Abroad
- SVT
- Benedictsson & Partners
- LYKO
- Lovett & Associates
- Bambora
- Madison Taylor
- Lernia
- Megapixel Group
- ALLTID
- Havenly Living
- Sture Hof
- Westwood International
- Östersunds Kommun
- Zenith Mode
Every silence costs you a deal
The phone rings during a viewing and you cannot answer. The Instagram DM lands at 9.47pm while you are putting the children to bed. The WhatsApp from a new enquiry comes through while you are driving. The website chat arrives at lunchtime, and by two o'clock the lead has gone cold.
What is conversational AI? It is an AI agent that holds a real conversation in text, remembers the thread and acts on it: it answers, asks, books and hands over. Put on every channel at once, AI customer service closes the gap between the enquiry and the reply. The first answer goes out in seconds, the enquiry is qualified in conversation, and your team picks up a booked appointment and a written history instead of a list of missed messages.
Calls you cannot take
Meetings, site visits and travel mean the phone rings when nobody can answer it.
Messages on five channels
Texts, DMs, WhatsApp and chat land in different places and some are never seen.
Replies come too late
An enquiry answered the next morning has often already booked with someone else.
The same questions all day
Opening hours, areas covered and prices take time your team does not have.
One AI agent across the channels your customers already use.
- Website chat
- SMS
- Instagram DMs
- Facebook Messenger
- Missed calls
- Comment-to-DM
- Booking
- Human handover
How does missed call text back work?
Missed calls stop being lost enquiries. They become conversations, and then booked appointments.
The phone rings during a client meeting or on the drive home, and nobody answers. Within seconds of the hang-up, the caller receives a short text in your business name asking what they were calling about, and the AI agent takes the conversation from there.
It answers from your own information, quotes your published prices, asks the questions that decide fit and books the appointment into your calendar. If the caller wants a person, it says so plainly and hands the thread to your team with the answers so far. Nothing is guessed: if your information does not cover a question, the agent tells the customer someone will come back to them, and the owner is notified.
Your best people on the enquiries most likely to buy
Once the first reply has gone out, the AI agent qualifies the enquiry in conversation and sends it to the right person, by rules you set.
Qualification and routing
- Trigger
Starts when
A customer messages by SMS, WhatsApp, DM, website chat or email, or a missed call is texted back
Questions answered in the chat
The AI agent answers the customer's questions and asks the two or three that decide fit, in plain conversation.
MinutesIntent and value scored
Answers are scored for intent and likely deal value and written to the contact record.
SecondsRouted to the right person
Higher-value deals go to a senior owner, the rest to the team, by rules you set.
Instant- High valueScore above your threshold
Senior owner assigned
Unassigned deals only
Owner notified
The assigned person gets the answers and the suggested next step, not just a name.
InstantCall-back booked
Within 5 minutes, on the owner's calendar
- Done
- StandardGood fit, normal value
Round robin across the team
Shared evenly, unassigned only
Team member notified
With the answers attached
- End
- Poor fitOutside what you sell
Poor fits handled politely
Enquiries that do not fit get a useful reply and move to a nurture list, not silence.
Same day- End
- High valueScore above your threshold
- Missed call: text back sent within secondssent
- Reply received: asks whether you work on Saturdays
- Intent labelled: new enquiry, ready to book
- Saturday 11:30 booked from live availabilitybooked
- Routed to the account owner, notified on the app
- Summary, thread and tags saved to the contactdone
Illustration of a typical conversation. Times are what the customer experiences.
Where your enquiries leak before a meeting is booked
Put in your own figures. The result is the value of enquiries lost at each stage, at the rates your pipeline already achieves.
Based on the figures you entered
This is your own arithmetic on the figures you entered, not a result levelpartner.ai has produced for anyone.
How this is calculated
value of a booked meeting = your close rate × first-year value
low estimate: enquiries with no reply × your conversation rate × your booking rate × value of a meeting
high estimate: the low estimate + enquiries replied to without a conversation × your booking rate × value of a meeting
The low figure counts only enquiries nobody replied to. The high figure adds enquiries that got a reply but never became a conversation. Not every one of them was winnable.
Worked example. 100 enquiries, 80% replied to, 60% of those reach a conversation, 40% of conversations book, 25% of meetings close at 5,000: 20 enquiries get no reply and 32 never reach a conversation, roughly 6,000 to 22,000 of first-year revenue at stake each month.
AI customer service software that books, not just answers
Most AI customer service platforms stop at the answer. This one carries on to the booking and the CRM record, because that is where the revenue is. These are the parts you set up, and the choices you make for each.
Three ways to build the agent
Fill in a guided form for a question-and-answer or booking agent, write the instructions as a plain-language prompt, or draw the conversation as a branching flow when the steps must happen in a fixed order. Most businesses start with the form and move to a prompt once they know what customers ask.
Trained on your information only
The agent answers from the knowledge you give it: pages from your website, written FAQs, price lists and uploaded documents. Keep that knowledge current and the answers stay current. When a question falls outside it, the agent says so and selected people get an email.
A chatbot for your website that qualifies
The website chat asks the questions that decide fit, collects name, email, phone and your own qualifying answers into contact fields, and books the call, instead of handing the visitor a contact form.
Actions, not only replies
You decide what the agent may do: book, reschedule or cancel an appointment, update a field, start a workflow, stop itself, or hand over to a person. Each action has a plain-language condition, such as "the customer asks for a human" or "a complaint is raised".
An AI sales assistant for follow-up
When an enquiry goes quiet, the agent follows up on a delay you set and stops when the customer replies or books. Warm replies go back to a person with a short summary of the conversation so far.
Supervised when you want it
Choose suggestive mode, where every reply is drafted for a person to send, or auto-pilot, where the agent replies on its own after a short wait to gather context. You can switch the agent off for a single conversation and set it to come back on later.
Text is one channel. The same knowledge answers the rest.
The text agent shares its knowledge, calendar and contact record with the voice agent and with agentic workflows. The difference between conversational AI and an AI voice agent is the channel, not the brain: one handles text, the other handles live phone calls.
A website chatbot that books
Answers from your own pages and FAQs, asks the fit questions and offers real times from the right calendar.
Texts answered in seconds
Replies on your business number and on WhatsApp, inside each channel's rules, and keeps the thread on the contact.
The AI receptionist for calls
Answers the phone with the same knowledge, books while the caller is on the line and sends a written summary.
Follow-up that decides the next step
A workflow reads what the customer wrote, labels it and starts the right sequence without anyone sorting the inbox.
A virtual receptionist that never sleeps, never quits and never forgets
When you are out of the office, closed for the day or on another call, the AI takes over. Every missed call, voicemail transcript and message arrives in one inbox you can read from your phone.
Texts the callers you missed
Picks up the calls you cannot take and texts the caller within seconds of the hang-up, in your business name, with a question that starts the conversation instead of a generic apology.
Transcribes voicemail
Transcribes and summarises every voicemail, so you read it in the thread instead of listening back.
Answers common questions
Handles the ones you hear daily: are you open on Saturday, do you cover my area, what does it cost.
Books straight into your calendar
From live availability, with confirmations and reminders sent on their own.
Tags every contact
Labels each contact with what they asked for, so you know who they are next time.
Describe the agent you want. Then test it before it talks to anyone.
AI Studio, the vibe coder inside the platform, turns a plain-language brief into an AI agent and the workflow behind it, on the contacts and calendars already in your account. You test it in the builder, run it in suggestive mode for a week, and only then let it reply on its own.
> Answer enquiries on website chat and WhatsApp from our service pages and price list. Ask company size and timing. Book qualified people into the discovery calendar, hand anything about an existing contract to the account manager, and follow up once if they go quiet.
- Built: agent
The AI customer service agent
Trained on your pages and price list, with the fit questions, the booking calendar and the handover rule in place.
- Built: workflow
The follow-up and the handover
A text reply with the booking link, a reminder the day before, and an alert to the account manager when an existing client writes in.
One AI brain, every channel your customers use
Which channels does it cover? All the text channels your customers already use. One agent runs across them, so a customer can start on Instagram, continue on WhatsApp and finish by SMS, and the AI never loses the thread. If one channel needs different behaviour, it can have its own agent.
| Channel | What the AI agent does |
|---|---|
| SMS | Replies to inbound texts and missed-call follow-ups in seconds, from your own business number |
| WhatsApp Business | Two-way conversations inside WhatsApp's own rules on templates and reply windows |
| Facebook Messenger | Answers messages sent to your business page |
| Instagram DM | Replies to DMs and story replies, and picks up comment-to-DM conversations |
| Website chat | Installed on your website with one snippet of code, styled to your brand |
| Replies to inbound enquiries and routes them to the right person |
Everything the AI customer service agent does, out of the box
Each of these is a setting, not a project. Most are switched on in the first week of onboarding.
Respond with text
Read the voicemail transcript or play the audio, then carry on the conversation by SMS, WhatsApp or DM from the same thread.
Know who called you
See the caller's past conversations, tags, open deals and booked appointments before anyone replies.
Professional greeting
Set the agent's name, tone and opening line once, so every customer gets the same first impression on every channel.
Mobile notifications
Get notified of new conversations and handovers on the mobile app, and pause the agent on any single thread from your phone.
Smart appointment booking
The agent reads live availability, offers real times and books, reschedules or cancels against the calendar you choose.
Custom knowledge base
Train it on your web pages, FAQs, price lists and documents such as PDFs. It answers from what you give it and nothing else.
Auto-pilot or suggestive mode
Let the agent reply on its own, or have it draft each reply for a person to edit and send. New agents start switched off.
Intent detection
When a question turns into buying intent, the agent starts the next step you set: a booking, a callback, a workflow or a handover.
Integration with your other tools
Calendar, CRM, pipeline, payments and phone already live on the same platform, so there is nothing to connect for the basics.
Where conversational AI connects
Text is one channel. These features handle the calls, the inbox and the follow-up.
Built for four kinds of business, equally
The same AI agent, speaking each industry's language.
Agencies
Agencies reply to every enquiry on social and the website at once, and qualify each lead before it reaches the calendar.
Consultants
Consultants have every enquiry answered, fit checked and the discovery call booked while they are with paying clients.
Mortgage brokers
Brokers engage late-night enquiries in seconds, capture rate, balance and timing, and book a callback for the morning.
Real estate
Agents text every portal enquiry at once, qualify budget, area and timing, and book the viewing before the buyer moves on.
One licence, no tiers
Every feature is available on one licence, with no tiers to climb and no per-seat fees. Usage is billed as used, including WhatsApp, premium workflow steps, local listings sync and AI; implementation and custom work are priced separately and agreed before any work starts.
levelpartner.ai
€7,512
a year, the platform licence
- Every feature is available on one licence, with no tiers
- Unlimited users and unlimited contacts, no per-seat fee
- 30 hours of onboarding included, plus a 30-day check-in after launch
- Implementation beyond the included hours at €85 an hour, scoped and approved first
- Custom builds quoted to scope
- Usage billed as used: email, SMS, calls, WhatsApp, AI, premium workflow steps and local listings sync, at published rates
What clients say
Great service that has significantly increased efficiency across our B2B portfolio.
Thrilled with the outstanding sales and marketing expertise, as well as the exceptional support and availability provided to 3SA Estate. I can warmly recommend working with the Lp team.
This is something new and riveting. Focus is on the user and not the technology. This solution is future-proof and it will only get better with time. Highly recommend.
Great experience working with Christian and his team, we use Lp for several of our portfolio companies.
Guides worth reading first
Conversational AI: how it works and how to set it up
What conversational AI does for a service business, with concrete examples across chat, SMS, WhatsApp and phone, and the steps to switch an agent on safely.
AI customer support: how it works and how to set it up
Set up AI customer support for clients who already pay you: train it on your own answers, keep prospects separate, and escalate complaints to a named person.
AI chatbot website: how it works and how to set it up
Turn AI chatbot website conversations into routed leads: qualify inside the chat, write answers to contact fields, and land each lead in the right stage.
Questions buyers ask
Can I supervise the AI before it replies?
Yes. In suggestive mode the agent drafts each reply and a person edits and sends it. In auto-pilot it replies on its own. New agents start switched off, so nothing goes out until you choose a mode, and you can pause the agent on any single conversation from the mobile app.
Can it book appointments directly in my calendar?
Yes. It reads live availability on the calendar you assign, books without double-bookings, and can reschedule or cancel when the customer asks. Confirmations and reminders go out from the same calendar, and Google and Outlook calendars stay in sync.
What happens when the AI does not know an answer?
It says so, tells the customer a person will come back to them, and emails the people you choose. It answers only from the information you give it. Each unanswered question is worth adding to the knowledge base, which is how the agent gets better in the first weeks.
What languages does it speak?
Every agent is set up and tested in English. It can reply in the language a customer writes in; any other language you rely on is tested with you before it goes live.
Will customers know they are talking to AI?
We recommend the agent says so in its first message and always answers honestly when asked. In regulated work such as mortgage advice, the disclosure is set at the start of every conversation, and anything that sounds like advice is handed to a qualified person.
How is conversation data handled under GDPR?
Every message is logged against the contact, so there is one place to answer an access request, and a contact's data can be exported or deleted on request. How data is processed is set out in our privacy policy.
Will conversational AI replace my team?
No. It handles the volume work: first response, qualification, common questions, booking and missed-call recovery. It is the wrong tool for complaints, negotiations and anything needing judgement, so set those to hand over to a person.
How do I get started with AI customer service?
Book a strategy call. We map your inbound channels, find where enquiries leak today and agree what the agent may and may not do. We set it up with you inside the 30 hours of onboarding, run it in suggestive mode first, and most companies are live in two to four weeks.
Find where your enquiries leak
Bring your calculator result. On the call we map your channels, show you where messages go unanswered and what the AI agent would change.
Book a strategy call
Thank you. Your request is in.
Someone will reply by email within one working day with a time for the call.
Every message answered in seconds
Missed calls become conversations, and conversations become booked appointments, while you sleep.